You are the HR manager for Park view hotel. The food and beverage manager reported several customer complaints about the rooms, food and reservations. The General Manager has asked you to organise, chair and follow up a meeting to provide a solution and feedback regarding these customer complaints.
For this task you will be observed while performing the following presentation in a simulated environment.
You will need to set up a meeting and prepare, conduct and follow-up on your meeting. During your observation / presentation assessment you will need to:
- · Prepare / circulate the relevant documents- Agenda, notice and minutes.
- · Organise the required tools and equipment's, venue, catering etc for the meeting.
- · Presentation - Introduction, Purpose and effective solutions to address the issues
- · Adhere the required legal and ethical requirements
- · Check transcribed meeting to ensure they reflect a true and accurate record of the meeting
- · Report outcome of the meeting
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