1. What is the major problem with a horizontal division of labor?
A. Tasks are constantly changing.
B. Tasks are time-consuming.
C. Jobs can become boring.
D. Jobs are too difficult for unskilled workers.
2. Which one of the following is a characteristic of a horizontal structure?
A. Supervision is greater than it is with other structures.
B. Employees are told what to do, not why they're doing it.
C. Team performance is rewarded.
D. Customer contact with employees is minimized.
3. What term describes the principle by which groups working together can produce more than individuals working alone?
D. Scalar principle
4. Psychomotor tests are designed to measure
A. a person's personality characteristics.
B. an applicant's ability to perform sample tasks required for a job.
C. a person's strength, dexterity, and coordination.
D. a person's ability or capacity to learn.
5. Organic systems are characterized by
A. the ordering of control, authority, and communication in a hierarchical manner.
B. a narrow division of work and specialized tasks.
C. a rigid definition of functional duties and precise job descriptions.
D. somewhat flexible and informal job descriptions.
6. Staffing activities have traditionally been provided by
A. production supervisors.
B. line managers.
C. financial managers.
D. human resource departments.
7. A vertical division of labor is based on
A. improved efficiency through repetitive simple tasks.
B. the specialization of work.
C. the rotation of tasks.
D. the establishment of lines of authority
8. Which one of the following is the best definition of centralization?
A. Authority is spread out evenly among all levels of management.
B. Little authority is delegated to lower levels of management.
C. Full authority is granted to subordinate employees.
D. A great deal of authority is delegated to lower levels of management
9. Which statement best defines the concept of empowerment?
A. Power is spread equally among all levels of management.
B. Power is taken away from subordinates to increase managerial efficiency.
C. Subordinates have substantial authority to make decisions.
D. Employees are promoted to higher levels of management.
10. Reverse discrimination can best be defined as
A. providing preferential treatment for one group over another in lieu of providing equal opportunity.
B. prohibiting discrimination based on race, sex, color, religion, or national origin.
C. increasing access to services and jobs for persons with disabilities.
D. prohibiting the hiring of illegal aliens.
11. Which statement best defines the scalar principle?
A. Authority in an organization should flow through the hierarchical chain of command from the highest to the lowest ranks.
B. Managers should concentrate on matters that deviate significantly from normal and allow subordinates to handle routine matters.
C. Authority and responsibility must coincide.
D. Employees should have one and only one immediate manager.
12. The matrix form of organization is a
A. way of forming project teams within the traditional line and staff organization.
B. structure that results when staff specialists are added to a line organization.
C. form that consists of two core groups.
D. temporary network of companies linked by information technology.
13. Above all, an appropriate organizational structure helps to
A. prevent behavioral issues among employees.
B. foster good performance.
C. eliminate unethical scandals.
D. manage competitors.
14. Which one of the following functions has the greatest potential for being outsourced?
A. Human resources
15. The traditional view of authority is called the
A. formal theory of authority.
B. acceptance theory of authority.
C. Follett theory of authority.
D. Barnard theory of authority.
16. Which one of the following tools includes the specific tasks and duties to be performed by an employee?
A. Job analysis
B. Skills inventory
C. Job specification
D. Job description
17. What type of departmentalization is most likely to be used in organizations that work around the clock?
A. Functional departmentalization
B. Shift departmentalization
C. Customer departmentalization
D. Hybrid departmentalization
18. The term group norms refers to the
A. cohesiveness of a group.
B. informal rules a group adopts to regulate its member's behavior.
C. degrees to which members of a group accept the expectations of the group.
D. degrees of attraction each member has for a group.
19. Which one of these statements best characterizes the contingency approach?
A. Different situations and conditions require different organizational structures.
B. The variables in a corporation shouldn't affect its organizational structure.
C. Nearly all situations can be handled well through a universal organizational structure.
D. Most situations are managed best by grouping jobs into related work units.
20. Which one of the following factors is a negative aspect of groups?
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