1. Which of the following is NOT one of the ways you might deny using power in a conflict?
a. Deny that the other person communicated something.
b. Deny that something was communicated.
c. Deny that you communicated something to the other person.
d. Deny that you communicated something.
2. _________ power focuses on power over or against the other party.
3. Ury, Brett, and Goldberg's (1988) distressed dispute system looks like a(n):
a. circle, with the overriding emphasis on rights in the middle.
b. square, with power, rights, and interests sharing equal parts.
c. inverted triangle, with an overemphasis on power.
d. triangle, with a heavy emphasis on interests.
4. The book uses the acronym __________ to help you recall power currencies.
5. The "I" in the power currencies acronym used in the textbook stands for ___________.
b. interdependent desires
c. interpersonal linkage
6. People have power in an organization when __________.
a. they are in a position to deal with important problems
b. are centrally connected in the work flow of the organization
c. are not easily replaced
d. All of the above.
7. The "bases of power" study was done by __________.
b. Raven and French
d. Blau and May
8. Scheduling two things at once, forgetting appointments and agreements, and getting sick when you've promised to do something are all part of Bach and Goldberg's (1974) list of ___________ behaviors.
a. passive aggressive
9. The authors of the text believe that competitive power can be useful when which of the following condition is in place?
a. The high-power person is not abusing power in a way that takes away all possibility of influence by the lower-power person.
b. Crucial needs of one party are at stake—needs the person is not willing to compromise about unless no other option exists
c. The long-term gains are worth the expenditure of energy.
d. One person is not lying, distorting, or suffering from a disorder or character.
10. In order to balance power, the basic form of conversation should involve which of the following?
a. Speak with a neutral tone.
b. Do not ask open-ended questions.
c. Reflect feelings of the other person.
d. Ask questions in a way that will really showcase your opinion.
11. Lerner suggests that people in low-power positions should __________.
a. speak up but present only strengths
b. state your values and beliefs but don't stress about keeping your actions aligned with them
c. state differences, but don't allow others to do the same
d. stay emotionally connected to significant others even when things get intense
12. A professor who is constantly tempted to use his institutional resources illegally for self-enrichment may have issues with __________.
a. assertive communication
b. aggressive behavior
c. high power
d. appropriate communication
13. Conflict __________ are patterned responses or clusters of behavior that people use in conflict. Conflict __________ are individual moves that people make to carry out their general approach.
a. beliefs; styles
b. assumptions; tactics
c. values; options
d. styles; tactics
14. You are more likely to compete than accommodate when you score high on which of the following?
a. concern for self
b. concern for other
c. concern for relationship
15. The basic choice one must make about managing the conflict that comes up is whether to __________.
a. compete or accommodate
b. avoid it or engage it
c. compromise or to stand firm for what you want
d. be assertive or cooperative
16. According to the text, most conflict management trainers and researchers are currently using the __________-style approach.
17. According to a study conducted by Barnlund (1989), Japanese students avoided potentially
conflictual relationships __________ percent of the time.
18. "I don't want to talk about that," is an example of this type of avoidance tactic.
a. topic avoidance
b. an evasive remark
c. direct denial
d. a procedural remark
19. "You aren't speaking loudly enough," is an example of this type of avoidance tactic.
a. topic avoidance
b. topic shift
c. direct denial
d. a procedural remark
20. An example of this type of destructive competitive tactic would be to say, "you're
b. personal criticism
c. presumptive remark
d. denial of responsibility
21. An example of this type of destructive competitive tactic would be to say, "you're purposely
making yourself miserable."
a. personal criticism
b. presumptive remark
c. denial of responsibility
22. Which of the following illustrates the accommodation tactic known as disengagement?
a. "Have it your way."
b. "It's ok. I can stay late and do it."
c. "I won't be here anyway. It doesn't matter."
d. "It's forgotten. Don't worry about it."
23. Which of the following illustrates the collaborative tactic known as acceptance of
a. "I think we've both contributed to the problem."
b. "I can see why you would be upset."
c. "I think I could work on that more."
d. "Communication is mainly a problem when we're tired."
24. Based on a study of 5,000 American, college-age couples, verbal aggression was used
a. more by men.
b. more by women.
c. in equal amounts by both men and women
d. only 10% of the time
25. Which of the following is not a part of the STAR approach to prevent bullying?
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