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a. A description of the planning process you undertook to run the session and follow-up communication, including reference to the procedures

              a.      A description of the planning process you undertook to run the session and follow-up communication, including reference to the procedures followed, such as for running the session and communicating to the team.

                         b.      A discussion of how such a planning process should lead to effective knowledge management and incorporation of improvement into organisational future planning.

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