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Craig is an excellent employee whose expertise and productivity have always met or exceeded your expectations. But

recently he's been making work difficult for other members of your advertising team. Like his coworkers, Craig researches and computes the costs of media coverage for your advertising agency's clients. The work requires laboriously leafing through several large reference books to find the correct base price and add-on charges for each radio or television station and time slot, calculating each actual cost, and compiling the results in a computerized spreadsheet. To make things more efficient and convenient, you've always allowed your team members to bring the reference books they're using to their desks while they're using them. Lately, however, Craig has been piling books around him for days and sometimes weeks at a time. The books interfere with the flow of traffic past his desk and other people have to go out of their way to retrieve the books from Craig's pile. It's time for you to have a talk with Craig.

In your initial response, use these guidelines for how to provide effective feedback to prepare a script (i.e., written text of what you will say) of how you will address this issue with Craig. In your reply to a classmate, provide feedback on how effectively they applied the guidelines. How could their feedback to Craig be more effective?

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