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You are a manager of a team of workers. You have come to realise that you have poor workplace relationships with

those workers and that workers have poor relationships with each other. Describe what you could do to improve these relationships to ensure that morale improves, productivity increases and a sense of teamwork is developed. Make sure you explain why effective workplace relationships are necessary.

You will need to discuss:

  • communication in relation to the achievement of work responsibilities
  • consultation
  • the resolution of issues raised by workers
  • the cultural diversity of workers
  • ethics
  • winning the trust and confidence of workers
  • interpersonal communication styles
  • networking
  • the management of conflict
  • any relevant legislation

Use examples in your response wherever possible.

Whilst you can use materials presented in this unit, you will need to demonstrate that you have conducted your own research. Make sure you reference any sources used in your response.

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