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proposal for any one Process Improvement project for your organization/ department. The proposal should address

the following: a) Brief description of the organization /department /process: 5marks b) The existing problem / opportunity identified: 30 marks This part should be most detailed clearly showing the different quality tools used in identifying the problem / opportunity, e.g fish-bone diagram / flowchart /pareto chart, etc. You will most probably need a combination of tools to justify your choice. You are mainly graded in this section for your ability to use the right tools in the right context. c) Proposed solutions: 10 marks d) Implementation Plan - detailing the activities / timeline / resources required: 5 marks

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