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Analyze - CASE STUDY 1. Task and Contextual Performance at Sprint Nextel.


Book Performance Management Herman Aguinis Third Edition Chapter 4 case on page 96

This is all that was given to Analyze there is no other information given this is directly from the Text book

Sprint Nextel ( is a provider of local, wireless, long-distance voice, and voiceover IP services. The company is headquartered in Reston, Virginia. At Sprint Nextel, all employees are evaluated, and development plans are created through the use of five core competencies or "dimensions." These dimensions include act with integrity, focus on the customer, deliver results, build relationships and demonstrate leadership. The dimensions are used not only for business strategy and objectives but also as a template for what successful performance looks like at the company. These dimensions include the consideration of both task and contextual performance, and employees in the evaluation and development process are asked to write behavioral examples of how they have performed on each dimension. For example, the delivering results dimension clearly links to performing specific tasks of one's job. Each employee has certain tasks to complete on a regular basis to keep the business moving. On the other hand, the company is concerned about how the work gets done and contributing to a good work environment that allows greater effectiveness. This is apparent through the dimensions that look at how employees develop relationships with others and act with integrity in their day-to-day functioning. In summary, Sprint Nextel has recognized the importance of considering both task and contextual components of a job in its performance management system. Employees are evaluated not only on results but also on how they are achieved through working with others.

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