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BSBCUS501 - MANAGE QUALITY CUSTOMER SERVICE


Organisations that intend to be successful need to

design products, services and product/ service bundles to meet customer needs. How can this be done and how can you ensure that the organisation's plans achieve quality, time and cost specifications agreed with customers? What data and records might be drawn upon to make plans intended to meet customer needs?

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For the above mentioned roles and responsibilities, organizations can ensure products and services design is done through... View the full answer

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