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Within the organisation there will be groups of people or teams which work toward goal achievement. How can

managers and supervisors ensure that team members have the skills needed to communicate effectively with customers and to provide excellent customer service? How might they assist colleagues in overcoming difficulties with meeting customer service standards?


BSBCUS501 - MANAGE QUALITY CUSTOMER SERVICE

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Managers and supervisors have the key role of controlling, organizing, planning, coordinating and so on. Therefore the... View the full answer

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