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1- Which one of the following is not one of the common ways to test noise factors?

a- Assign additional

columns in the orthogonal array of fractional factorial layout to the noise factor

b- Use an outer ray for the noise factor

c- Run replicates of each row, allowing the noise to vary in a natural uncontrolled manner throughout the experiment

d- Run replicates of each row with correlated noise

2- In the product-service system for Airlines, Aircraft is a _______ element and Ticketing is

a- Physical product, service

b- Service, physical product

c- Category, service

d- None of the above

3- According to the text book, ____________ and ______________ are used to identify robust setpoints for the design parameters which can be controlled.

a- theoretical models; cost analysis

b- theoretical models; data analysis

c- experiments; data analysis

d- experiments; cost analysis

4- A ______________ step process is prescribed in the text book in order to develop a robust product.


b- Five

c- Six

d- Seven

5- Most of the development tools and methods are similar for products and services except that some of them are more relevant to products than services, such as:

a- Design for manufacturing

b- identifying customer needs

c- Concept generation

d- Opportunity Identification

6- As described in the text book, the first step to develop a robust product is to:

a- Develop the experimental plan.

b- Conduct the analysis.

c- Identify control factor, noise factor, and performance metrics.

d- Select and confirm factor setpoints.

7- Robust design is the product development activity of ____________ the desired performance of the product while ___________ the effects of noise.

a- improving; ignoring

b- improving; minimizing

c- ignoring; improving

d- ignoring; minimizing

8- Geographic expansion means growth of services 

a-Near the business headquarters.

b-In many regions, all at once.

c- In many regions, expanding one or a few regions at a time.

d- None of the above

9- Certain characteristics such as customer involvementtimingmatching capacity and demand, modular architecture, repeated use cycle, and customization are more prominent for __________ than for ___________.

a- Products, services

b- Services, products

c- Customers, service providers

d- Customers, product owners

10- In the product-service system for a Restaurant, Food is a _______ element and Reservation is a _________ element.

a- Service, physical product

b- Category, service

c- Physical product, service

d- None of the above

Top Answer

1: d- Run replicates of each row with correlated noise ( Run replicates of each row with compounded noise) 2: a- Physical... View the full answer

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