stores in Queensland, 14 in New South Wales, nine in Victoria, four
in South Australia, and four in Western Australia. Each store runs on a number of permanent full-time sales and administrative staff, plus a number of casual and part-time sales staff.
The management team are looking at introducing a performance management system to improve management and staff performance against business objectives and manage under-performing employees. They are also interested in incentive programs to encourage high performance.
The company's strategic plan includes:
-increasing the number of outlets by 10 per cent (or four stores)
-creating a flagship store for performance management and to create exemplar management practices
-improving sales in each store by no less than 15 per cent through the use of incentives and bonuses.As a business consultant, you have been asked to develop a suitable performance management system for Insane Music.
-Who would you consult with to establish the performance management system?
-What considerations within the strategic plan would you need to take into account when discussing a new performance system?
-Create a least two KPIs that could be included into the employee's performance plan to help meet strategic and employee goals.
-How would you ensure that part-time and casual staff are involved in the performance management process?
-Explain the key features of your proposed system including:
-monitoring and reporting processing
-employee development processes
-review process7.How would you gain organizational support to ensure effective implementation?
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