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QUESTION 1a)     Explain what management control is. (2 marks)

Organisation often put control mechanisms to ensure that they get what they have planned.

b)     Why is management control important? (6 marks)

c)     Explain how management control is carried out. (12 marks)

QUESTION 2

The external organisation environment includes all elements existing outside the boundary of the organisation that have the potential to affect the organisation.

a)     Describe the general and task environments and the dimensions of each. (10 marks)

b)     Explain how organisations adapt to an uncertain environment and identify techniques managers use to influence and control the external environment.    (10 marks)

QUESTION 3

a)     As a graduate of business studies how would you explain the concept of departmentalization. (4 marks)

b)     Give four reasons why you think departmentalization is important to an organization. ( 4 Marks)


QUESTION 4

Organisation often put control mechanisms to ensure that they get what they have planned.

a)     What are the problems associated with control? (2 marks)

b)     Briefly describe the feedback control model.  (10 marks)

c)     Explain the focus of management control. (12 marks)

QUESTION 5

As a student in business studies how would you explain the following.

a)     The dairy farm view of management          (4 marks)

b)     Contingency view of management              (4 marks)

c)     Benchmarking                                                 (4 marks)

d)     Span of management                                    (4 marks)

e)     Departmentalisation                                      (4 marks)

QUESTION 6

In today's complex business world, managers must balance the need for an organisation to improve the way it currently operates and need for it to change in response to new unanticipated events.

a)     Explain the difference between transformation and operational change. (4 marks)

b)     Why do organisations experience resistance to change?          (8 marks)

c)     What techniques can managers use to overcome resistance?   (8 marks)

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QUESTION 1 Organisation often put control mechanisms to ensure that they get what they have planned. a)Explain what management control is. (2 marks)
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