Al Seer Logistics company is involved in many types of Logistics and Supply Chain activities. The company operates many warehouses and transport...
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Al Seer Logistics company is involved in many types of Logistics and

Supply Chain activities. The company operates many warehouses and transport management in Oman. Recently, during a survey with the customers company came to know that there are many complaints due to the late re-packing in the warehouse and delivery of the goods to customers. Management of Al Seer Logistics company is very enthusiastic to improve their and delivery system to the customer.
Delivery Locations: Muscat, Barka, Sohar, Shinas
Distribution Center: Muscat
Re-packing issues: 16 out 50 Deliveries
Late Deliveries: 15 out of 50 Deliveries
Assignment:
As a quality management expert, you need to work with Al Seer Logistics and by applying different six sigma techniques, provide solutions to the problems company is facing at the moment.
Tasks:
Define Phase:
Preventing loss of energy in unclearly defined projects and not setting hopes to high, the First step is to propose a project charter. Crucial in the charter is the VOC, translated in to a measurable term.
All Project Charter-items covered (e.g. Stakeholder analysis)
CTQ / CTP or VOC - VOB
SIPOC drawn
Measure Phase:
There is quite some variation in the results. Variation is caused by something! Search for the real causes of variation, otherwise we will never get the process working at a desired level, is the next step.
The first survey is done with the help of a fishbone diagram.
Variables determined for measuring and specs
List 5 dominant factors for the variation
Design a data collection plan
Analyze Phase:
Now it is of the utmost importance to determine the quality of the current process. (baseline performance).
Hypothesis-Testing
T - F test
ANOVA test
Scattered Diagram
Improve Phase:
It must be quite clear that the process is very unreliable. The first step is an improvement approach. Please think out of the box....and feel free to ask questions!
Is there a / more - root causes and a possible solution?
At least 3 possible improvements are tested with proven improvements
Control Phase
A Control Chart
A Standard Operating Procedure

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