You are the manager of the administration department in a small manufacturing company

that is fast growing. Your team performs different tasks such as accounting (including payroll), liaison with suppliers and clients to resolve complaints, HR tasks such as recruitment and employee relationship management and any other administrative tasks that other departments (logistics, manufacturing

operations, and marketing) cannot perform due to the increased workload. Your team comprises of 5 administrators who are overworked, stressed and demotivated. They have been with the company since day one and, although they constantly complain about the work, they are averse to change and improvement.

A) Develop a strategy to encourage team members to participate in decision making processes, assume responsibilities and take initiative for resolving the issues outlined in the scenario. In your strategy, include:

a) 3 things that you can implement

b)When and how often you would implement them

c) How you will inform team members of the outcomes of the continuous improvement efforts.

2. Describe how you will communicate the continuous improvement strategies and outcomes to stakeholders.

a) List at least 3 stakeholders

b) Describe the communication process for each stakeholder

c) Describe how you will monitor and improve the communication strategy

Stakeholder Communication

Stakeholders Communication Process

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(Monitoring and Improvement Strategy)

3. Prepare plan for the attention of the CEO of the company outlining the issues that have been observed, how you would propose to resolve them and develop a set of strategies to build a culture of continuous improvement in the organisation/department.

The plan must address all the following points:

a) An overview of the issues that have been observed

b) Recommendations on the continuous improvement intervention to be undertaken to resolve the issues.

c) For each recommendation, outline how the continuous improvement intervention meets sustainability requirements

d) Develop two detailed mentoring and / or coaching processes to ensure that employees can implement the recommendations and support the organisation's continuous improvement processes

e) The systems and process you will use to monitor operational progress and identify further improvement opportunities.

f) A process to record work team performance to assist in identifying further opportunities for improvement

4. The CEO has positively responded to your plan with the following.

"Thank you for the detailed plan. I love it and believe it will resolve the issues and establish a great platform for continued improvement. I want this to be an example to the rest of the organisation. How can we capture and share the insight from your experiences with the rest of the organisation?"

Provide a written response to the CEO using the email template below. In your email, include at least 5 ways the insights and experiences can be shared

To:

Cc:

Subject:

5. List 3 other areas in the organisation that you would recommend as the next areas for further improvement, once this continuous improvement plan has been implemented and is successful.