Unit name and code: CHCCCS007 - Develop and implement service programs Knowledge Questions: Q 1. List three (3) steps you would take to develop a
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Unit name and code: CHCCCS007 - Develop and implement service programsKnowledge Questions:

Q 1. List three (3) steps you would take to develop a consumer participation plan that ensures their engagement in decisions about the community service provision.?

Q 2. Identify any two (2) processes and two (2) communications that may be barriers to effective consumer participation.?


Q 3. What mechanisms could you develop to overcome these barriers you identified in Question 2 ?


Q 4. List two (2) ways you could consult with people accessing your service.?


Q 5. Identify two (2) strategies you could implement for consulting and collaborating with other services?


Q 6. What is meant by multifaceted needs? 


Q 7. How organization's work may impact positively on service delivery?


Q 8. What codes, standards and legislation may impact on the community services area you plan to work in? 


Q 9. Identify two (2) internal and two (2) external stakeholders whose input into program planning you consider is important. 


Q 10.List three (3) ways of incorporating service users' individual differences, rights and needs into planning processes.?


Q 11.List three (3) strategies (one for each) that you can use to identify financial, human and physical resource requirements when planning.


Q 12. What is the difference between competitive tendering process and philanthropic funding?


Q 13. What are two (2) ways you could obtain feedback from service users?


Q 14. What is a program plan? List its component and characteristics of a well-designed program?


Q 15. Who is responsible for the governance of an organisation and how is accountability ensured at all levels? 


Q 16. Outline the three (3) key steps to follow to facilitate training for a new program?


Q 17. Describe the stages of monitoring a program.?


Q 18. List an appropriate strategy you could implement if you identify that a service user's choices are not met by the provider or a community care worker.?


Q 19. Identify four (4) factors you would take into account when assessing a program's capacity to meet its objectives.?


Q 20. How does evaluation feed into continuous improvement?


Q 21. What are two (2) methods you may use to seek feedback from a partnership organisation?


Q 22. How can you comply with the regulatory and sustainability considerations when planning and implementing a community sector service program?

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