After reading the Nordstrom case and the data provided in the excel, please answer the following
1. What is the cause of the problems highlighted in the case? How serious are these problems?
2. Are Nordstrom employees pressured inappropriately by the sales-per-hour system? By management?
3. How effective is the memo reproduced as Exhibit 3 in clarifying the distinction between sell and non-sell hours?
4. How would you change the management systems at Nordstrom?