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Assessment subject:Coach others in job skills IHG SOP -TELEPHONE ETIQUETTE SOP Number: FO-01 Department: Front Office-General Date issued 1/04/2004...

Assessment subject:Coach others in job skills IHG SOP -TELEPHONE ETIQUETTE SOP Number: FO-01 Department: Front Office-General Date issued 1/04/2004 Time to Train: 15 Minutes Basic Telephone Etiquettes: Point to take care of while answering a call? -Phone should be answered within three rings. -Smile even though you are on the telephone. -Sit or stand up straight. -use a low voice pitch. -Match your speaking rate to the caller's. -Avoid extremes in volume. @[email protected] What to include in the following table? First blank is "basic Telephone etiquette"

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