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Develop and implement a basic Customer Service - policies and Procedures - Training Manual
'Policies and Procedures Manual' TABLE OF ONTENTS.
Three (3) different areas of the business. Section 1 is the overall business operations and success
Section 2 is the customer focused area Section 3 — is the standard operating procedures — for
day to day procedures. Write your manual as though you are welcoming a new
staff member to the PAX café. 1. Elements of business operations 2. Customer's need and enhancing customer service 3. Procedures for responding to common customer
complaints.

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