distributed with respective rates μ1 and μ2. Suppose that potential customers arrive in accordance with a Poisson process having rate λ, and that a potential customer will enter the system only if both chairs are empty.
The preceding model can be analyzed as a continuous-time Markov chain, but first we must decide upon an appropriate state space. Since a potential customer will enter the system only if there are no other customers present, it follows that there will always either be 0 or 1 customers in the system. However, if there is 1 customer in the system, then we would also need to know which chair he was
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