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call center agents made calls on 4 days for 4 hours each day. There were 4 agents engaged in the calls and each agent averaged 40 calls an hour.

call center agents made calls on 4 days for 4 hours each day. There were 4 agents engaged in the calls and each agent averaged 40 calls an hour. On day 1 we produced 32 warm leads, day 2 – 25 warm leads, day 3 – 40 warm leads and day 4 we produced 35 warm leads. 20% of the list we called from contained bad contact information including disconnected phone numbers. For the warm leads we were able to capture email addresses approximately 50% of the time.
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agents.docx

agents Warm leads
32 Bad contact
information 20%
25.6 Capture email address
approximation 50%
48 1
2 25 20 37.5 3 40 32 60 4 35 28 42

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