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Consumer Satisfaction for Internet Service Provide


College of Engineering Science and Technology
School of Electrical & Electronics Engineering
Program: CISCO Certified Network Associate
ECI60 - Connecting Networks
Major Assignment - 25%
Semester 2 2019
Consumer Satisfaction for Internet Service Providers:
An Analysis of Underlying Processes
switching service providers can be an overwhelming task, but with a little bit of research and analytical questioning.
you will effectively arm yourself with the correct knowledge needed to make an informed decision that will have you
feeling confident about your services and ready to tackle the competition with your new competitive edge
I. What network redundancy fratures do you have in place?
1. Do you have an SLAT What is it and how is it established?
J. How many times have your services been down!
4. What are your call wait times when calling your support line?
". What are you doing to protect against malware?
&. What kind of backup will I have if something fulls!
7. What additional resources can you offer?
Is there only one switch router vendor?
. What Intrusion protection detection products are deployed?
10. What network components are used to replicate SAN data from one data center to another remote data center?
Groups to carry out research for the different types of ISP, compile a research write up to include the following
Research Objective
Research Methodology
Findings from the Research
Include a Model of the ISP
2500 words)

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