After a while, David becomes both verbally and physically aggressive. He says that you are the worst nurse and do not care about him and he wants to...
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After a while, David becomes both verbally and physically aggressive. He says that you are the worst
nurse and do not care about him and he wants to leave. He pulls out his intravenous cannula in his
arm and begins to throw things around the room.
Describe de-escalation and provide an example of a de-escalation strategy, (min 75 words)
De-escalation can be described as calmly communicating with an agitated client to understand, manage,
and resolve their concerns.
An example of a de-escalation strategy is. First, I would quickly evaluate the environment to ensure the
safety of myself, other staff, and other people. Try to ensure the patient/person remains free from injury
or further injuries. Then I would try and develop a relationship with the person using empathy and trust.
Keep my voice calm, but with enough authority to let the person know I was in control. I would use
effective questioning, understanding, and evaluating what type of questions to ask and when to ask
them, using open questions will prompt for more information.
Reing assertive being able to stand my ground and put across my views without being pushed aside or
put down. It is also about having control and not going too far or becoming aggressive. Using non-verbal
communication, I would maintain eye contact and use active listening to ensure I was watching and
listening for any changes that may increase risks and so that the person feels I am paying attention to
them. I would also be aware of my body language, paying attention that it would be open and not
aggressive as well as paying attention to theirs.
Ref: https://sielearning.tafensw.edu.au/MCS/9362/Sterilisation%20disk%203/lo/7380/7380 00.htm

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