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You are the nurse manager for a busy long-term care agency. You overhear staff members discussing the quality of

nursing care that they are forced to deliver to residents because of the number of residents in the agency and the limited numbers of staff. The nurses are especially critical of the number of vacancies for RNs and the fact that certified nursing assistants are performing some of the care skills generally provided to patients by licensed professional staff members. You fear that the staff may file a formal complaint with the

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