Although some sources say that the best operating point for a service facility is at approximately 70% of the maximum capacity, the optimal utilization rate depends on the context. In which of the following situations would it be most appropriate to operate at a relatively low percent of maximum capacity?
A. A dry cleaning (laundry) operation. B. Processing membership applications submitted by mail. C. The Ashland fire department. D. The Columbus Crew stadium (seating for home games.) E. A flight on United Airlines.
IN this case the processing of the application has to be at a slower pace... View the full answer