Sof-Optics, Inc. (A) Case
Question 1. Calculate the capacity of: a customer service representative (CSR), the customer service department, a data entry operator (DEO), and the data entry department.
Question 2. Calculate the capacity utilization (C.U.) of a customer service representative using the data collected from October 21st-23rd. What circumstances does your C.U. calculation fail to consider?
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