I need to understand what Excel spreadsheet calculations I need to support my final case study.
These are the questions asked:
As she sat in her office, Kershaw thought about yesterday's announcement concerning the new food court. It would increase competition from other types of snack foods (Dunkin' Donuts) and fast foods (Taco Bell). Of more concern, Pizza Hut was going to put in a facility offering a limited menu and providing a limited selection of pizzas on a "walk-up-and-order" basis. Phone orders would not be accepted nor would delivery service be available. Kershaw pondered several crucial questions: Why had demand for pizzas leveled off? What impact would the new food court have on her operations? Should she expand her pizza operations? If so, how? QUESTIONS 1. Does BSB, Inc., enjoy any competitive advantages or core competencies? 2. Initially, how did Renee Kershaw choose to use her pizza operations to compete with off-campus eateries? What were her competitive priorities? 3. What impact will the new food court have on Kershaw's pizza operations? What competitive priorities might she choose to focus on now? 4. If she were to change the competitive priorities for the pizza operation, what are the gaps between the priorities and capabilities of her processes? How might that affect her operating processes and capacity decisions? 5. What would be a good service strategy for Kershaw's operations on campus to meet the food
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