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Five years ago, John L. Smith decided he wanted to start his own technology service business. He rented some office space, purchased some computer...

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Connection to the operations strategy framework (business direction, offerings, resources, discriminators, competitive analysis, performance, customer needs, and operational metrics)

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Five years ago. john L. Smith decided he wanted to start his own technology service
business. He rented some office space. purchased some computer and network
equipment. and installed a telecommunications circuit to the Internet. Almost
immediately. he started to acquire customers who wanted him to host their business
applications and for him to be responsible for the operational availability of the
applications. In other words. john would provide the space. servers and local area
network equipment. connectivity to the Internet. and an around—the—cloclc operational
support staff. His customers would provide the business application software. and
they would manage it remotely.

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