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1.     Define facilities management.

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2.     Discuss approaches to facilities management.

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3.     Explain the importance of facilities management.

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4.     Strategies for facilities management.

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5.     Discuss how to maintain good relationships with service providers.

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6.     Compare and contrast service in-house and outsourcing.

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7.     Identify services that can be outsourced.

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8.     Determine factors that can bring change in the organization.

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9.     Discuss approaches and ways to minimize the impact of change.

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10. Discuss the shifting demands for human resources.

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11. Identify the job qualifications and descriptions needed for facilities management.

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12. Discuss policy and procedures for outsourcing services.

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13. Discuss relevant legislations affecting employment, health and safety of workers.

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14. Identify the qualifications of being a facilities manager.

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15. Discuss the core competencies needed in facilities management.

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