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What tool (e.g., a Six Sigma technique, "lean" strategies, etc.) would you

recommend for improving process performance for the following scenarios:


a. The publication team for an engineering department wants to improve the accuracy of its user documentation but is unsure of why documents are not error free.


b. A rental car agency is getting numerous complaints about the length of time that customers have to wait to obtain a car. They need to get a better handle on the factors that relate to the wait time.


c. A travel agency is interested in gaining a better understanding of how call volume varies by time of year in order to adjust staffing schedules.

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