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 (i) Choose services cape for a business with which you are familiar and list key

physical

      attributes of the services cape and their impact on customer service.


(ii)  As an operations manager, discuss the techniques you should consider before planning a product design. Please explain in detail the techniques.

(iii) Re manufacturing involves removing some of the parts and components of old products and reusing them in new products. Discuss the advantages of re manufacturing.

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