Solved by Expert Tutors
Solved by Expert Tutors

1. Operations management is the set of activities that create value

in the form of goods and services by transforming inputs into outputs. 
a) False 
b) True 
2. Customer interaction is often high for manufacturing processes, but low for services. _ 
a) False 
b) True 
3. An example of a "hidden" production function is money transfers at banks. ___ 
a) False 
b) True 
4. Operations management is applicable 
a. mostly to the service sector 
b. to services exclusively 
c. mostly to the manufacturing sector 
d. to all firms, whether manufacturing and service 
e. to the manufacturing sector exclusively 
5. The marketing function's main concern is with 
a. producing goods or providing services 
b. procuring materials, supplies, and equipment 
c. building and maintaining a positive image 
d. generating the demand for the organization's products or services 
e. securing monetary resources 
6. Reasons to study Operations Management include learning about 
a. why people organize themselves for productive enterprise 
b. how goods and services are produced 
c. what operations managers do 
d. a costly part of the enterprise 
e. all of the above 
7. An operations manager is not likely to be involved in 
a. the design of goods and services to satisfy customers' wants and needs 
b. the quality of goods and services to satisfy customers' wants and needs 
c. the identification of customers' wants and needs 
d. work scheduling to meet the due dates promised to customers 
e. maintenance schedules 
8. The Ten Critical Decisions of Operations Management include 
a. Layout strategy 
b. Maintenance 
c. Process and capacity design 
d. Managing quality 
e. all of the above 
9. The field of operations management is shaped by advances in which of the following fields? 
a. chemistry and physics 
b. industrial engineering and management science 
c. biology and anatomy 
d. information technology 
e. all of the above 
10. Which of the following statements is true? 
a. Almost all services and almost all goods are a mixture of a service and a tangible product. 
b. A pure good has no tangible product component. 
c. A pure service has only a tangible product component. 
d. There is no such thing as a pure good. 
e. None of the above is a true statement 

Step-by-step answer

molestie consacinia pulvi

itur laoreet. Nam

acinia pulvinar t

ac, dictum

ia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam

pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a mole

ipiscing elit. Nam lacinia pulvinar t

congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit

s a molestie consequat, ultrices ac ma

ongue vel laoreet ac, dictum vitae odi

nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue ve

Subscribe to view the full answer

Why Join Course Hero?

Course Hero has all the homework and study help you need to succeed! We’ve got course-specific notes, study guides, and practice tests along with expert tutors.

  • -

    Study Documents

    Find the best study resources around, tagged to your specific courses. Share your own to gain free Course Hero access.

    Browse Documents
  • -

    Question & Answers

    Get one-on-one homework help from our expert tutors—available online 24/7. Ask your own questions or browse existing Q&A threads. Satisfaction guaranteed!

    Ask a Question
Let our 24/7 Operations Management tutors help you get unstuck! Ask your first question.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes