Your company is known to poorly execute capacity management. The CEO
decided that it was full time operations management get there act together as the company's revenue has been declining for two consecutive quarters. As the operations manager you investigated and found out that the decline was due to unfulfilled orders and frequent bottleneck in the operation. You surmised that some key factors are often responsible for the existence of a bottleneck.
What do you think these factors are (at least three) and explain why each of these might be the cause of the bottleneck?
What techniques are available to the operations manager, to deal with a bottleneck operation?
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