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Question 11 ptsSuccessful managing requires thorough planning.Group of answer choicesTrueFalseQuestion 21 pts

A five step planning process often yields the strongest plans. 


Group of answer choices



True


False

 


Question 3


1 pts


Forecasting is a planning tool. 


Group of answer choices



True


False


Question 4

1 pts

Management by objectives is a classic control based tool that encourages internal control and self management. 

Group of answer choices



True


False


Question 5

1 pts


Measuring the actual performance is the last step of the control process. 


Group of answer choices



True


False

 


Question 6

1 pts


Strategy formulation involves assessing existing strategies, organization and environment to

develop new strategies. 


Group of answer choices



True


False

 


Question 7

1 pts


Major opportunities for competitive advantage include cost and quality. 


Group of answer choices



True


False

 


Question 8

1 pts


A health care manager leaves the development of vision to others. 


Group of answer choices



True


False

 


Question 9

1 pts


Power, the ability to get someone else to do something you want, is based only on personal qualities.


Group of answer choices



True


False

 


Question 10

1 pts


Needs are an unfulfilled physiological or psychological desire of an individual. 


Group of answer choices



True


False

 

Question 11

1 pts


Job design is the quantity and quality of tasks accomplished. 


Group of answer choices



True


False


Question 12

1 pts


Shrinking resources is not an external dynamic affecting health care. 


Group of answer choices



True


False

 

Question 13

1 pts


Planned change is a direct response to someone perceiving a performance gap. 


Group of answer choices



True


False

 


Question 14

1 pts


The ability to communicate well both orally and in writing is a critical management skill. 


Group of answer choices



True


False


Question 15

1 pts


Good planning improves coordination.  


Group of answer choices



True


False

 


Question 16

1 pts


Leverage is the ability to generate cash to pay bills. 


Group of answer choices



True


False

 


Question 17

1 pts


Historical analysis takes into account past precedents established in the organization. 


Group of answer choices



True


False

 



Question 18


1 pts


A vision must be measured quantitatively.   


Group of answer choices



True


False

 

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Question 19

1 pts

Leadership style is based on recurrent behavior.  

Group of answer choices



True


False

 


Question 20


1 pts


Maslow's hierarchy of needs refers to meeting only physiological needs.


Group of answer choices



True


False

 


Question 21


1 pts


Stress can be viewed as either positive or negative.


Group of answer choices



True


False

 


Question 22


1 pts


Part of improving communication is underscoring mutual benefit. 


Group of answer choices



True


False


Question 23


1 pts


Negotiating is a process of making joint decisions when the parties involved have different preferences.


Group of answer choices



True


False

 



Question 24


1 pts


Which of the following is NOT a planning tool or technique?


Group of answer choices



Appraisal methods


Participation


Scenario planning


Benchmarking



Question 25


1 pts


Financial ratios include all but one of the following:


Group of answer choices



Asset management ratios


Profitability ratios


Fixed budget ratios


Liquidity ratios

 


Question 26


1 pts


Essential values that drive the decision making process for managers include:


Group of answer choices



Accountability


Dependability


Visibility


All of the above

 

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Question 27

1 pts

Which of the following is NOT a power of position?

Group of answer choices



Rewards


Reference


Coercion


Legitimacy

 


Question 28


1 pts


Tips for successful goal setting include all but one of the following:


Group of answer choices



set specific goals


clarify goal priorities


use referent power


build goal acceptance

 


Question 29


1 pts


Lewin recommends any planned change effort as a phased process that includes all but one of the following phases:


Group of answer choices



Unfreezing


Changing


Storming


Refreezing

 


Question 30


1 pts


In order to make a successful presentation, which of the following strategies should be used?


Group of answer choices



Be prepared


Set the right tone


Organize your message into points


All of the above

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