Question 11 ptsSuccessful managing requires thorough planning.Group of answer choicesTrueFalseQuestion 21 pts

A five step planning process often yields the strongest plans. 

Group of answer choices

True

False

Question 3

1 pts

Forecasting is a planning tool. 

Group of answer choices

True

False

Question 4

1 pts

Management by objectives is a classic control based tool that encourages internal control and self management. 

Group of answer choices

True

False

Question 5

1 pts

Measuring the actual performance is the last step of the control process. 

Group of answer choices

True

False

Question 6

1 pts

Strategy formulation involves assessing existing strategies, organization and environment to

develop new strategies. 

Group of answer choices

True

False

Question 7

1 pts

Major opportunities for competitive advantage include cost and quality. 

Group of answer choices

True

False

Question 8

1 pts

A health care manager leaves the development of vision to others. 

Group of answer choices

True

False

Question 9

1 pts

Power, the ability to get someone else to do something you want, is based only on personal qualities.

Group of answer choices

True

False

Question 10

1 pts

Needs are an unfulfilled physiological or psychological desire of an individual. 

Group of answer choices

True

False

Question 11

1 pts

Job design is the quantity and quality of tasks accomplished. 

Group of answer choices

True

False

Question 12

1 pts

Shrinking resources is not an external dynamic affecting health care. 

Group of answer choices

True

False

Question 13

1 pts

Planned change is a direct response to someone perceiving a performance gap. 

Group of answer choices

True

False

Question 14

1 pts

The ability to communicate well both orally and in writing is a critical management skill. 

Group of answer choices

True

False

Question 15

1 pts

Good planning improves coordination.  

Group of answer choices

True

False

Question 16

1 pts

Leverage is the ability to generate cash to pay bills. 

Group of answer choices

True

False

Question 17

1 pts

Historical analysis takes into account past precedents established in the organization. 

Group of answer choices

True

False

Question 18

1 pts

A vision must be measured quantitatively.   

Group of answer choices

True

False

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Question 19

1 pts

Leadership style is based on recurrent behavior.  

Group of answer choices

True

False

Question 20

1 pts

Maslow's hierarchy of needs refers to meeting only physiological needs.

Group of answer choices

True

False

Question 21

1 pts

Stress can be viewed as either positive or negative.

Group of answer choices

True

False

Question 22

1 pts

Part of improving communication is underscoring mutual benefit. 

Group of answer choices

True

False

Question 23

1 pts

Negotiating is a process of making joint decisions when the parties involved have different preferences.

Group of answer choices

True

False

Question 24

1 pts

Which of the following is NOT a planning tool or technique?

Group of answer choices

Appraisal methods

Participation

Scenario planning

Benchmarking

Question 25

1 pts

Financial ratios include all but one of the following:

Group of answer choices

Asset management ratios

Profitability ratios

Fixed budget ratios

Liquidity ratios

Question 26

1 pts

Essential values that drive the decision making process for managers include:

Group of answer choices

Accountability

Dependability

Visibility

All of the above

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Question 27

1 pts

Which of the following is NOT a power of position?

Group of answer choices

Rewards

Reference

Coercion

Legitimacy

Question 28

1 pts

Tips for successful goal setting include all but one of the following:

Group of answer choices

set specific goals

clarify goal priorities

use referent power

build goal acceptance

Question 29

1 pts

Lewin recommends any planned change effort as a phased process that includes all but one of the following phases:

Group of answer choices

Unfreezing

Changing

Storming

Refreezing

Question 30

1 pts

In order to make a successful presentation, which of the following strategies should be used?

Group of answer choices

Be prepared

Set the right tone

Organize your message into points

All of the above