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3-Capacity shortages can result in _____________.

a.accurate forecast

b.loss of customers

c.market share

d.good delivery

4-A design that results in products or services that can function over a broad range of conditions is ___________.

a.robust design

b.mass customization

c.standardization

d.delayed differentiation

 

5-A strategy of producing basically standardized goods or services, but incorporating some degree of customization in the final product or service.

a.mass customization

b.standardization

c.degree of Newness

d.reliability

 

6-Which of the following is not production requirements?

a.Market test

b.technologies

c.equipment

d.skills

 

7-When choosing a forecasting technique, a critical trade-off that must be considered is that between:

a.cost and accuracy

b.time series and associative

c.seasonality and cyclicality

d.length and duration

 

8-Long forecast time lead to increase accuracy and decrease error.

a.True

b.False

 

9-Listening to and understanding the customer is NOT the central feature of QFD.

a.False

b.True

 

10-Product and service design translate customer wants and needs into product and service requirements.

a.True

b.False

 

11-Situation in which a product, part, or system does NOT perform as intended refers to reliability.

a.True

b.False

 

12-QFD is an approach that integrates the "voice of the customer" into both product and service development.

a.True

b.False

 

13-A retailer uses 3 period moving average to forecast product demand in her store. Monthly demand from January to May were: 90, 93, 98, 95 & 100.  Calculate the forecast for June based on the method currently used by her. [Enter upto 2 decimals in the answer]

 

Answer:

 

14-Monthly actual and forecast sales for vehicles in a car dealership is shown below. Find the mean squared error (MSE) for this forecasting method:

 

Month

1

2

3

4

Actual

55

58

63

60

Forecast

53

51

54

56


[Enter up to 2 decimals in the answer]
 

 

Answer:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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