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The Case of the Quality Crusader - Harvard Business Review. Specifically, I need assistance to---Design a quality system for Segal Electric. Clearly...

The Case of the Quality Crusader - Harvard Business Review.
Specifically, I need assistance to---Design a quality system for Segal Electric. Clearly state how your system will solve their problems. Include operational design.
Clearly identify the problems from the case, identify the firm's current strategy, then discuss what strategy would make the most sense for this firm, based on the theory in the text and the problems presented. Once you decide on the appropriate strategy - then design a operation management process that will support this strategy - be specific! Include resources required to implement this strategy and expected outcomes (include impact on share holders, employees, customers, and society).
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Module Topic:  Process Design for Quality, Service, and Efficiency
Textbook:  Foundations of Operations Management by Larry P. Ritzman & Lee J. Krajewski
Chapter topics: Quality; Capacity; Location & Layout

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