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The tactical side of operations management is concerned with the day-to-day decisions that support organisational objectives.

The tactical side of operations management is concerned with the day-to-day decisions that support organisational objectives. The operations manager is at the core of those decisions, and he or she must utilise various tools and techniques (namely, TQM, JIT, ERP, and others) that will be used as support mechanisms. How much of a leading edge do you think that organisations using these tools and techniques in an integrated manner might gain from the point of view of corporate performance?

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