OF INFORMATION TECHNOLOGY
Q-4 is a developer and manufacturer of low cost laser printers that are designed to sell in retail stores for under $100. Jim Perry, senior supply manager at Q-4, is representing the supply management department at the firm’s quarterly strategic planning meeting. Mr. Bigelow, the firm’s CEO, has just returned from an AME meeting at Kodak in upstate New York. One of Mr. Bigelow’s action items resulting from the trip is to investigate the desirability and feasibility of outsourcing Q-4’s information technology (IT) operations.
Mr. Bigelow requests that Jim and Gene Rathswold, the firm’s CIO, work together to develop a list of pros and cons of outsourcing its IT. The report is to be ready at the next quarterly planning meeting.
As a consultant for Q-4, you are required to assess the aspects of Supply Chain Management and use your own assumptions to answer the following questions:-
What issues favor such outsourcing?
When would outsourcing not be appropriate?
What would be Mr. Rathswold’s (CIO) role if IT were outsourced?
What supply management issues must be addressed if Q-4 were to proceed with outsourcing?
END OF QUESTION
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