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The figure below shows the call routing process for a customer service call center. Incoming calls are routed to work center B or C depending on the...

The figure below shows the call routing process for a customer service call center. Incoming calls are routed to work center B or C depending on the caller’s request. The numbers in parentheses are the times in minutes for each step of the process.






a) What is the capacity per hour for the A-B-D-E process route? Explain your answer.

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