1.What are the implications of customer-focused reengineering to Pillsbury? What are the issues that Debrowski must manage?
2.What role does activity-based costing and performance measurement play in Pillsbury’s supply chain reengineering initiatives?
3.How will Pillsbury’s plans affect relationships throughout the food chain, from its suppliers to its wholesalers, distributors, and retailers, through consumer checkout?What barriers may arise and how can they be overcome?
4.Is it feasible to shift the project's focus from achieving the $100 million in documented benefits to one that will yield $300 million in benefits? How does this relate to Slocumb’s quote from Gandhi? What should happen next?
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