1. Assume that Susan decided to retrain the four clerks and the photographer for all steps from step 1 to step 5. Then she will use five parallel processing lines (with one of the five on each line), which all converge to the state trooper in the end of step 6. What is the capacity of this newly designed service process assuming the time needed for each step is unchanged? Round answer to nearest integer. (Refer to State License Renewal Case Attachment for this question on process analysis)
2. For Amazon, one important measure of service is its late delivery rate. Suppose that you have collected some sample data for one of Amazon's distribution. For 125,000 orders that were investigated, 334 orders were found to be delivered later than promised by Amazon due to a variety of reasons. What is the epmo for this service? Round final answer to the closest integer.
what is the sigma level of this process? Round final answer to two decimals.
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