You are the supervisor of a group of employees whose task is to assemble disk drives that go into computers. You find that quality is not what it should be and that many of your group's devices have to be brought back and reworked. Your team leader says that “You had better start doing a better job of training your workers.” What are some of the “staffing factors” that could be contributing to this problem and how would you determine if it is in fact a training problem.
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