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Leadership is best defined as _____. the ability to influence a group in goal achievement b. keeping order and consistency in the midst of change c....

1. Leadership is best defined as _____.
a. the ability to influence a group in goal achievement
b. keeping order and consistency in the midst of change
c. implementing the vision and strategy provided by management
d. coordinating and staffing the organization and handling day-to-day problems
e. not a relevant variable in modern organizations

2. Which theory states that people are born with certain characteristics that predispose them to being leaders?
a. Fiedler’s perspective
b. characteristic theory
c. LPC
d. contingency theory
e. trait theory

3. If trait theories of leadership are valid, then leaders are _____.
a. trained
b. born
c. authoritarian
d. educated
e. grown

4. If behavioral leadership theories are correct, then _____.
a. leadership behaviors are consistent
b. leaders are born with leadership behaviors
c. leaders’ behavior should be altered
d. leadership skills can be trained
e. women generally make better leaders than men

5. All contingency theories are based on the idea that effective leadership performance depends on _____.
a. the proper match between the leader’s style and the control the situation gives the leader
b. selecting the right leadership style based on the level of the followers’ readiness
c. using a leadership style that is appropriate to the situational conditions
d. making use of the best path for the goal that is identified
e. none of the above

6. Which of the following is not true of charismatic leaders?
a. They have a vision and the ability to articulate the vision.
b. They have behavior that is unconventional.
c. They are willing to take high personal risk.
d. They exhibit behaviors that are consistent with their followers’ behaviors.
e. all of the above are true

7. The text suggests that very charismatic leaders are likely to _____.
a. invoke high performance among followers
b. focus organizational visions around present accomplishments
c. motivate followers to become more extroverted
d. avoid media attention regarding their achievements
e. encourage women protégés to seek leadership positions





8. A ____ is a senior employee who sponsors and supports a less experienced employee.
a. mentor
b. facilitator
c. leader
d. manager
e. subordinate

9. The text suggests that which of the following is most likely to affect the building of trust within a relationship?
a. integrity
b. loyalty
c. consistency
d. openness
e. adaptability

10. Power can be defined as _____.
a. the ability to influence the behavior of others
b. the actualization of the dependency of others
c. congruence between the goals of the leader and those being led
d. downward influence on one’s followers
e. upward influence on one’s leaders

11. The most important aspect of power is probably that it _____.
a. is needed to get things done in an organization
b. is a function of dependency
c. tends to corrupt people
d. is counterproductive
e. involves control

12. Leaders achieve goals, and power is _____.
a. defined by leaders’ hopes and aspirations
b. usually used by poor leaders
c. a means of achieving goals
d. a goal in and of itself
e. a strong influence on leaders’ goals

13. _____ power is based on an individual’s position in an organization.
a. Leadership
b. Formal
c. Informal
d. Influential
e. Static

14. When a bank robber points a gun at a bank employee, his base of power is _____.
a. coercive
b. punitive
c. positional
d. authoritative
e. fractional

15. When your superior offers you a raise if you will perform additional work beyond the requirements of your job, he/she is exercising _____ power.
a. legitimate
b. coercive
c. reward
d. personal



16. Your physician has advised you to take a series of medications. You comply because of her _____ power.
a. referent
b. information
c. formal
d. expert
e. personal

17. Celebrities are paid millions of dollars to endorse products in commercials because the advertisers believe the celebrities have _____ power.
a. personal
b. referent
c. expert
d. legitimate
e. star

18. If individual efforts at gaining power fail, an alternative response is _____.
a. intimidation
b. to form a coalition
c. ingratiation
d. promotional moves
e. none of the above

19. Activities that influence the distribution of advantages and disadvantages within an organization are known as _____.
a. human resources
b. political behaviors
c. sexual harassment
d. influential power moves
e. interactive initiatives

20. Most political activities in organizations would be described as ________ political behaviors.
a. functional
b. legitimate
c. illegitimate
d. professional
e. effective

21. If no one is aware of conflict, it is generally agreed that _____.
a. employee-employer relations will be good
b. conflict is subversive
c. no conflict exists
d. conflict is inevitable
e. conflict is psychologically driven as opposed to physically manifest

22. The traditional view of conflict is the belief that conflict is _____.
a. harmful
b. natural
c. necessary
d. situationally-dependent
e. neutral

23. Conflict is functional if it ________.
a. is accepted by all members of a group.
b. is satisfying to the individual members of the group.
c. causes group members to argue.
d. causes turnover.
e. none of the above.


24. The first stage of the conflict process is termed ___________.
a. cognition and personalization
b. behavioral manifestation
c. potential opposition or incompatibility
d. intention
e. habituation

25. Which of the following is not considered one of the potential sources of conflict?
a. too much communication
b. jurisdictional ambiguity
c. value similarities
d. short job tenure
e. too little communication

26. Research confirms that participation and conflict are ________.
a. positively correlated
b. counterproductive
c. negatively correlated
d. always present together
e. never present together

27. The conflict-handling intention of collaborating is ________.
a. assertive and uncooperative
b. assertive and cooperative
c. unassertive and cooperative
d. unassertive and uncooperative
e. affective and reflective

28. The conflict-handling intention of avoiding is ________.
a. assertive and uncooperative
b. assertive and cooperative
c. unassertive and cooperative
d. unassertive and uncooperative
e. assertive and reflective

29. The conflict-handling intention of accommodating is _________.
a. assertive and uncooperative
b. assertive and cooperative
c. unassertive and cooperative
d. unassertive and uncooperative
e. reflective and emotional

30. Which is not one of the five conflict-handling intentions?
a. collaborating
b. competing
c. accommodating
d. avoiding
e. resisting

31. Trying to make someone else accept blame for a problem is an example of _________.
a. competing
b. avoiding
c. accommodating
d. compromising
e. collaborating




32. Which of the following conflict-handling orientations might involve attempting to find a win-win solution?
a. avoiding
b. collaborating
c. accommodating
d. compromising
e. mollifying

33. When one party is willing to sacrifice in order to maintain the relationship, this type of intention is called ________.
a. sacrificing
b. accommodating
c. collaborating
d. compromising
e. competing

34. The first stage of the conflict process is termed _______.
a. cognition and personalization
b. behavioral manifestation
c. potential opposition or incompatibility
d. intention
e. habituation

35. Conflict is constructive when it _________.
a. improves the quality of decisions
b. stimulates creativity and innovation
c. fosters an environment of self-evaluation and change
d. a and b only
e. a, b, and c

36. Negotiation can be defined as a process in which two or more parties exchange goods or services and attempt to agree upon _______.
a. the exchange rate for those goods and services
b. acceptable bargaining strategies for obtaining the goods and services
c. a model of the negotiation process for resolving differences
d. effective arbitrators for disputes
e. the monetary value of the exchanged items.

37. The terms negotiation and _______ are used interchangeably.
a. win-lose
b. bargaining
c. collaboration
d. accommodating
e. arbitration

38. Work specialization is the same as _____.
a. departmentalization
b. division of labor
c. decentralization
d. job grouping
e. chain command

39. The basis by which jobs are grouped together is termed _____.
a. social clustering
b. bureaucracy
c. specialization
d. centralization
e. departmentalization

40. The unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom is termed _____.
a. chain of command
b. authority
c. span of control.
d. unity of command
e. web of authority

41. The _____ refers to the number of subordinates that a manager directs.
a. span of control
b. unity of command
c. chain of command
d. decentralization principle
e. leadership web

42. A bureaucracy is characterized by all of the following except _____.
a. highly routine operating tasks
b. formalized rules and regulations
c. tasks that are grouped into functional departments
d. decentralized decision making
e. specialization

43. _____is a shared system of meaning held by the organization’s members that distinguishes the organization from other organizations.
a. Institutionalization
b. Organizational culture
c. Socialization
d. Formalization
e. Corporate image

44. Which of the following is not a means of transmitting culture within an organization?
a. stories
b. aversion therapy
c. rituals
d. language
e. material symbols

45. An organizational culture most likely to shape high ethical standards is one that _____.
a. is high in risk tolerance
b. is low-to-moderate in aggressiveness
c. focuses on means as well as outcomes
d. all of the above

46. Organizations that promote a spiritual culture _____.
a. have organized religious practices
b. adopt a corporate religion
c. recognize that people have both a mind and a spirit
d. de-emphasize community in the work place
e. tend to downplay the importance of employee satisfaction

47. The commitment to finding employment for graduates is part of the ________.
a. subculture of the business department
b. management culture
c. dominant culture
d. mission statement
e. more of the above




48. Which of the following represents a core value of the college.
a. affordable education
b. scientific knowledge
c. technological innovation
d. remedial reinforcement
e. life-long learning

49. Your first day at work is part of the _______ stage of socialization.
a. orientation
b. pre-arrival
c. encounter
d. metamorphosis
e. none of the above

50. Which of the following steps could your supervisor take to best help you develop a commitment ot your new company?
a. encourage you to work independently at first to learn the ropes.
b. discourage you from putting too much weight on your initial expectations.
c. discourage you from putting too much emphasis on your perception of the organization.
d. encourage you to look very carefully at your own assumptions, which may be biased.
e. encourage you to develop friendship ties within the organization..

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