View the step-by-step solution to: As a CSR, what is your initial reaction to this new-tiered

As a CSR, what is your initial reaction...
As a CSR, what is your initial reaction to this new-tiered service plan by Mr. MacGibson and what would be some advantages/disadvantages of going to a tiered service approach at On-Time Technology Products? Would there be a risk of losing some of your smaller clients by using this approach?
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