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Joe was successful at automating a process. He took an existing process, namely an identification tag on an animal collar, and digitalized it, which...

In what ways has the banking industry become customer oriented? Contrast this with the orientation in the healthcare industry.. In what ways has the banking industry become customer oriented? Contrast this with the orientation in the healthcare industry.
Make a case for the importance of patient-centered care in the future. How might medical banking facilitate this process by providing incentives to patients to maintain their health and use health services efficiently? Can you envision other or alternative effective solutions?
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Joe was successful at automating a process. He took an existing process, namely an identification tag on an animal collar, and digitalized it, which enabled it to be miniaturized and embedded as a microchip in the animal. The chip contained the same information and was a passive system, as was the ID tag. Jennifer started with a digital concept and viewed it from the perspective of the owner as well as from the perspective of other potentially interested parties. She used the technology to transform the process because of her ability to view the product from the perspective of the user. This capacity is similar to that demonstrated so effectively by Steve Jobs, who catapulted Apple to the forefront of the industry. IT has tremendous power to transform processes and industries due to its speed and ability to overcome time and space and to integrate functions and technologies. The challenge of IT is envisioning a future world based on its power. To do so one has to overcome tradition, culture, bureaucracies, existing processes, power, sunk costs, and so forth, and envision a new future. This vision is particularly difficult to embrace in health systems due to their strong traditions and the fact that healthcare is a very personal service. As this case demonstrates, the ability to access and process electronic information and communicate interactively raises both legal and ethical questions. Accessing animal records in the office of a veterinarian does not pose much threat because of the complexity of accomplishing such a task. In electronic mode, such information is easy to access, compile, and analyze, which creates threats to privacy and security. The threat of electronic access to political, military, product, strategic, and other information has created a large and complex “hacking
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industry.” Electronic access to information will continue to foster regulations on how information is accessed and used in all industries and penalties for violating those regulations. These issues, discussed in detail in Chapter 15, are particularly important in healthcare.
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Joe was successful at automating a process. He took an existing process, namely an
identification tag on an animal collar, and digitalized it, which enabled it to be miniaturized and
embedded as...

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