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This question was created from GHUM 1087 Kevin and The TTC Assignment.docx


Finding # 2
This question also relates to the assigned reading "Interpersonal
Communications in the Workplace."
Based on Finding # 1, from the reading. What do you believe is going to be
important for Mike to do, so he can be successful in his career? (Even if he
doesn't stay in the call center position.)
To answer this question, students need to read the 2" article included with
this assignment "Rethink the Way You Talk to Customers, Employees."
What does the author of this article believe is ...The biggest change in today's
world... when it comes to conversations?

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