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I need to know if the "impersonality" of bureaucracies refers to the fact that people rarely have the opportunity to get to know one another.

I need to know if the "impersonality" of bureaucracies refers to the fact that


people rarely have the opportunity to get to know one another.


work-related decisions are based on logic rather than emotions. 


workers are so rigidly controlled that they lose their individual identities. 


workers treat customers with unfriendly attitudes.

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