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<ul><li>When might it be necessary to use a challenge or confrontation with a client? Give a concrete

example. Or, if you believe challenging is not appropriate, make a case for your position.</li><li>How do challenging and confronting fit with the skills and values we discussed in earlier chapters, such as communicating empathy and using active listening and reflection? Are these skill sets compatible or not? Support your contentions with evidence from the chapters or other sources.</li><li>Would there be situations in which it might be important to challenge or to not challenge because of ethical considerations or cultural diversity issues? Make a case either for challenging or not challenging by citing a specific situation and explaining your reasoning process with regard to your position on chanllenging</li></ul>

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