Solved by Expert Tutors
Solved by Expert Tutors
Question

Case Study

Conflict can manifest itself in a variety of forms and to varying degrees, but the causes often include differences between expectations, goals, values and personality styles. When conflict escalates to the point where a supervisor needs to get involved, the situation has often gotten to a critical stage. Within an organization, it is imperative that employees, and especially management, be as proactive and resolute in identifying and resolving these types of issues. If this does not happen, the results can be poor work quality, communication problems, resignations and even lawsuits.

I recently attended a webinar on conflict management strategies where I was reminded about a work situation from many years ago. At the time, there was a major conflict occurring between employees and they had formed two opposing groups. Each side did not get along with the other and they had banded together in an "us vs. them" mentality. Furthermore, the employees involved were resistant to solving any issues and the supervisor, along with other management staff, was well aware of the problem, but chose not to intervene.

When I was promoted to department supervisor, one of my goals was to make the department more cohesive. There were a variety of approaches that I could have taken, but I wanted to know more about my own conflict style, so I received approval to attend a conflict management seminar. I learned that, due to the fact that I look for ways to solve problems in which an optimum result is provided for everyone, my style is that of a "collaborator". This means that I need to pay close attention to realizing that conflict can be resolved without damaging relationships and, as a manager, it is my responsibility to identify and help resolve employee conflicts.

One of the most important areas that needed improvement within the team was communication. I immediately implemented weekly staff meetings, along with weekly individual meetings. This way, not only did the entire staff hear the same information in a consistent manner, but I also hoped it would give them a sense of togetherness as we had an honest discussion about the pain points in our department. The individual meetings were equally significant, since it not only gave employees an opportunity to privately talk with me about their concerns and goals, but it allowed me time to review what needed improvement, as well as provide positive feedback and realistic suggestions for how they could help decrease the problems.

Some of the conflict was a result of certain tasks that had always been performed by only a handful of staff. There was a perception of power because of this and it had not changed in many years. I took this as an opportunity to cross-train all of the employees in the different job responsibilities. This helped with leveling out the playing field and was also useful for when workers were out due to illness or vacation. When I met with the department, their overall reaction was positive, even from those who had exclusively done these tasks.

Finally, in an effort to clarify rules and procedures, we created a departmental handbook that everyone had a hand in providing feedback on and creating. This helped tremendously since most procedures were never written down and each person had their own way of performing tasks. In many instances, staff had no clue that some co-workers were duplicating and even triplicating certain steps. Each member of the team then signed an agreement to follow these processes while also respecting other employees. Overall, this streamlined the workflow and made many tasks easier, which made them a happier team.

In summary, conflict is going to happen in any organization, but how employees decide to deal with it, along with how management gets involved, is vital to maintaining a productive and positive work environment

 

2.1.     Highlight different conflict management styles?                   /2.5

2.2.     Based on the above study, elaborate different factors that can influence the

  cause of conflict?                                           /2

2.3.     What outcomes does an organization face in case of unresolved conflicts? /2

2.4.     What conflict resolution style was adopted by the supervisor? What alternative 

  conflict resolution style could be adopted to make the situation better? /2.5

2.5.  What strategies did the narrator apply to enhance smooth communication                 among the team?                                                /3

 

 

Question: 3

  a) Reflect your thoughts on the most significant conflict prevailing in our   

society?                                                 /2

  b) Elaborate different factors which maintain this conflict.         /3

  c). Propose any three practical strategies to handle the stated conflict.  /3

Step-by-step answer

The student who asked this found it Helpful

gue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Namacinia pulvi

cing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus effi

ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusc

cing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus,

ur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia p

ipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit.

congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consec

ia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae odio. Donec aliquet. Lorem ipsum dolor sit amet, consectetur adip

, consectetur adipiscing elit. Nam lacinia pulvinar tortor nec facilisis. Pellentesque dapibus efficitur laoreet. Nam risus ante, dapibus a molestie consequat, ultrices ac magna. Fusce dui lectus, congue vel laoreet ac, dictum vitae

, ultrices ac magna. Fusce dui le

Subscribe to view the full answer

Why Join Course Hero?

Course Hero has all the homework and study help you need to succeed! We’ve got course-specific notes, study guides, and practice tests along with expert tutors.

  • -

    Study Documents

    Find the best study resources around, tagged to your specific courses. Share your own to gain free Course Hero access.

    Browse Documents
  • -

    Question & Answers

    Get one-on-one homework help from our expert tutors—available online 24/7. Ask your own questions or browse existing Q&A threads. Satisfaction guaranteed!

    Ask a Question
Let our 24/7 Psychology tutors help you get unstuck! Ask your first question.
A+ icon
Ask Expert Tutors You can ask You can ask You can ask (will expire )
Answers in as fast as 15 minutes