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The following are examples of a customer-driven organization?

The following are examples of a customer-driven organization?

I. Front line employees are empowered to resolve quality issues

II. Development of new products based on a criteria of return on investment (ROI)

III. The company focuses on customer relationship management

IV. Recognition that the VOC is critical to business success

V. Customer service quality is an important as product quality


A. I, II, III, and V only

B. I, II, and III only

C. I, III, IV, and V only

D. I, II, III, IV, and V only

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